Communication

Simplify Your Client Satisfaction Surveys

Client satisfaction surveys are important to provide you the information that you need to retain your valued clients, address questions and concerns clients may have before they turn into major problems, and identify possible opportunities to provide additional services.  Sadly, many firms do not conduct surveys. So, if the planning, construction and implementation of the […]
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The Biggest Relationship Mistake

“Assumptions are the termites of relationships.” – Henry Winkler Lack of communication is the underlying root cause of most of the conflicts that exist between you and the people in your life.  And, one of the major reasons that we fail to communicate is that we are too busy making assumptions.  We assume that: • […]
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The Mother of All Fears

Spiders are scary, snakes are frightening and the fear of heights can be terrifying! But, the number one fear, according to The Book of Lists is the fear of public speaking. How could public speaking rank higher than even the fear of dying?  What makes it so scary? In this blog, I’ll explore reasons for […]
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Another Possible View

I have the opportunity to teach our conflict methodology to CPA firm leadership teams across the country. In doing so, it never ceases to amaze me how transformational applying one critical distinction can be in our communications with others. In this blog, I want to share that distinction, which is learning to interpret a conflict […]
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