Communication

Why Didn’t You Tell Me?

Why Didn’t You Tell Me? When my clients share their relationship challenges with me, I often find myself saying, “If I was that other person that you are challenged with, I would want to know this!”  The people you have relationship issues want to know: –        That they made the same mistake on virtually every […]
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Overcoming Stress With the Power of Friendship

Occasionally we will welcome guest authors who have relevant and inspiring ideas to share. This week we are proud to bring you a post written by Amy Denman. Amy has worked with ConvergenceCoaching for 4 years as our Special Projects Consultant, primarily focused on our IT/Computing platforms. Overcoming Stress With The Power of Friendship   As […]
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Stop Dishing Dirt!

Stop Dishing Dirt! Back room conversations, water cooler chatter, gossip.  They all refer to the same negative behavior we’ve all experienced and have probably taken part in at one point or another.  This behavior is called triangulation: when you go to someone other than the person you have a conflict with to complain about the […]
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Are You Really Impressing Anyone?

Are You Really Impressing Anyone? You have a wealth of knowledge, experience, and insight.  If you share these things in a positive manner, your clients will be more loyal, prospective clients will be more likely to do business with you, and your colleagues and co-workers will respect you and enjoy working with and learning from […]
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ARE YOU A DISTRACTED DRIVER?

ARE YOU A DISTRACTED DRIVER? As our society continues to get increasingly busy, it seems we are also getting more and more distracted.  We are all multi-tasking to try and complete everything we have to get done on a daily basis, and the rush of it all has become detrimental to our well being. Unfortunately, […]
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Building A High Trust Organization

Building A High-Trust Organization In my previous blog, Do You Have A High-Trust Organization, I explored the benefits of building a high-trust organization and identified areas you can assess to determine where you may need to restore trust.  In this post, I’ll share some potential solutions you can implement to build a high-trust organization. Below […]
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Life Is Short!

Our dear colleague, Lisa Spear, lost her brother-in-law last week.  Brian was a young family man, killed by a young driver while walking in a crosswalk.  The loss was sudden, tragic and very hard to swallow.  As a team, we are praying for Brian’s family to heal and praying to hear the faithful message that […]
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It Doesn’t Hurt to Ask

I’ve been a member of the same gym for 13 years.  I expect a few things to change periodically, but in the past few years I have seen favorite classes and instructors go away without warning – even when the classes have been consistently well-attended (and obviously well-liked).  Last week, I showed up in the […]
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Stop Using Words People Don’t Hear

One of the best pieces of speaking advice that I’ve ever heard came from a World Champion speaker and speaking coach named Craig Valentine. Craig tells his coaching clients to resist the temptation to begin their speeches with what he terms “unpleasant pleasantries.”  Many people will start their speeches by saying things like “Good morning, […]
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The Gift of Truth

“The gift of truth excels all other gifts.:” ~Buddha We’ve been doing a lot of work this summer with partner groups and leaders of CPA firms focused on partner performance and accountability. One of the core tenants is driving change through straight talk. The courage to talk straight is one of the most transformative behaviors […]
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“I Thought You Were Doing That”

“I Thought You Were Doing That” All too often, we find ourselves saying this to a peer or colleague – or having it said to us.  This common confusion about assignments, projects, and clients leads to inefficiencies, missed deadlines or opportunities, and even a “finger-pointing” group dynamic and lessened employee and partner satisfaction.  But, there […]
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Preventing Conflict

Often, we are consulted to help manage and resolve conflict situations and have even developed an 8-step methodology for approaching conflict conversations.  Having struggled through the difficulties of repairing broken relationships, I decided to focus on ways to make my relationships stronger and heal them.  I wanted to do this before they are so terribly […]
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Communicate To Drive Change

“Every time I find the meaning of life, they change it.” Reinhold Niebuhr Have you found the meaning of life?  If we each had to define our meaning, the meanings we’d interpret would be as diverse as our backgrounds, experiences and beliefs.  But no matter what you’re planning and expecting in this life, the one […]
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Clean Out Your Drawers

Sometimes you have to make a mess before you can clean it up.  Many of you have had the experience of cleaning out closets and drawers to make room for the things you really use and need.  Often, by the time you pull open a few drawers and determine what you have, you realize that […]
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Abundant Teams

My partner, Jennifer, just wrote a great article, Harness the Power of Team, for CPA Insider, and I’ve been reflecting on her ideas and what’s missing in teams today.  In her article, Jennifer expressed, “It saddens me to see how little teamwork exists anymore… Instead, we focus on ourselves or our microcosm, competing internally for […]
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We Are Meant To Be Together

It is a fact of modern life that our connections through PDAs, texting and social media are increasing exponentially; while we are becoming more isolated from family, friends, neighbors, and colleagues. In his book, Bowling Alone: The Collapse And Revival of American Community, Robert D. Putnam observes that while the number of bowlers is increasing, […]
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Find out How to Serve Your Clients Better this Busy Season

Many of our CPA friends will be meeting with a large number of clients over the next several months.  To maximize this face-to-face time, take the opportunity to find out how your clients feel they are being served, what your team may be able to do better, and what additional services you could provide them […]
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Your Ripple in the Pond

Inconsistent behaviors are present in most organizations and managers and partners often raise this issue in my conversations with them.  I assert that instead of being powerless or stopped by a feeling of helplessness, there is almost always something we can do or say that can impact or move forward the behaviors we’re committed to […]
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Simplify Your Client Satisfaction Surveys

Client satisfaction surveys are important to provide you the information that you need to retain your valued clients, address questions and concerns clients may have before they turn into major problems, and identify possible opportunities to provide additional services.  Sadly, many firms do not conduct surveys. So, if the planning, construction and implementation of the […]
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The Biggest Relationship Mistake

“Assumptions are the termites of relationships.” – Henry Winkler Lack of communication is the underlying root cause of most of the conflicts that exist between you and the people in your life.  And, one of the major reasons that we fail to communicate is that we are too busy making assumptions.  We assume that: • […]
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