Communication

Maintaining Rapport and Trust In a Virtual World

“The foundation of the client relationship is in jeopardy.” “How can I build rapport with someone if I’m never face-to-face with them?” “I need to shake someone’s hand to feel related to them.” When we talk about moving toward a more remote service and staffing model and embracing Anytime, Anywhere Work™, we often hear objections […]
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R-E-S-P-E-C-T in the Workplace Today

With the airways filled with memories of Aretha Franklin and how she sang about respect in a love relationship between a man and a woman.  I feel that respect is important in every relationship beginning with our own self-image and it essential in our effectiveness in the workplace. Respect is defined as a “feeling of […]
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Personality Dynamics in Coaching

In our work with clients, we encourage using the Myers-Briggs Type Indicator® (MBTI) personality assessment to gain a better understanding of a leader’s preferences and how those preferences mirror or are different from others on their team. As a coach, we can use these insights about how they like to interact and communicate with others, […]
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Sorting Out My Stories

“The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” ― Albert Einstein Some of the things I say about myself are true. I’m a mother, a wife, a daughter and a sister. I’m 5’4”,  right-handed, and have naturally curly hair. I’m a yogi […]
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Communicate to Drive Change

“Every time I find the meaning of life, they change it.”  ~ Reinhold Niebuhr Have you found the meaning of life?  If we each had to define our meaning, the meanings we’d interpret would be as diverse as our backgrounds, experiences and beliefs.  But no matter what you’re planning and expecting in this life, the one constant you […]
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Millennial Strategies For Relating to Baby Boomer Clients

In 2019, Millennials will surpass the Baby Boomers as the largest living generation. Congratulations, my fellow Gen Y’ers – we are so close to officially having our reign! All kidding aside, many of us Millennials are at a turning point in our careers as we move into bigger leadership roles and take over longstanding client […]
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Crawl Out of the Hole of Setbacks and Failure

In my blog, Failure is Not Fatal, I explored some strategies to persevere when setbacks and failures rear their ugly head. They include setting a new goal, getting into action, not being a lone ranger and persevering. These strategies are valid and offer good reminders to help us move through setbacks and on to the […]
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The Value of Team

 “What we reach for may be different, but what makes us reach is the same” This quote from Mark Nepo, a poet and philosopher, describes my thoughts while watching Lindsey Vonn reach the bottom of the hill in the Women’s Downhill race at the Winter Olympics.  Even though she had missed winning the gold medal […]
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You’re NEVER Too Busy to Give Feedback

 “Make feedback normal. Not a performance review.” ~ Ed Batista You’re in the middle of busy season, with multiple engagements in play and the team running in fifteen different directions. Are you giving feedback to the people working on your jobs, in your groups or assigned to you? If not, you’re missing an opportunity to […]
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Give Up These (BAD) Verbal Habits!

Communication continually comes up in employee surveys as a top area firms can improve and it’s often an area that leaders can improve individually, too. When we coach leaders in our leadership development programs and individual coaching programs, we often identify sneaky and unempowering verbal habits that, when addressed, can dramatically improve how others perceive […]
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Three Keys to Being Your True Self

I have recently moved from student to teacher in the culmination of years of dreaming and hard work.  In my first-ever semester as an adjunct professor for my alma mater, Franklin Pierce University, I have managed some nerves while balancing a lot of excitement. I have envisioned how each week will play out, how the […]
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Drive Change In BOTH Mechanics AND Behavior

“The very best practice mechanics you devise – new plans, programs, and processes – will only succeed when you pay careful attention to the human behavior around those mechanics.” Me to Our Clients, Everyday! I am a change agent.  I make my living helping individuals, teams and organizations identify their areas for improvement and market […]
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Triple Your Team Member’s Progress with Three Types of Feedback

Feedback is a hot topic this year at ConvergenceCoaching. Firms are interested in more quickly progressing and growing their staff, and we believe the key to doing it successfully is providing specific, meaningful, and timely feedback to the team on a regular basis. In this blog, we’ll focus on delivering feedback and really drill into […]
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Maintaining Rapport and Trust In a Virtual World

“The foundation of the client relationship is in jeopardy.” “How can I build rapport with someone if I’m never face-to-face with them?” “I need to shake someone’s hand to feel related to them.” When we talk about moving toward a more remote service and staffing model and embracing Anytime, Anywhere Work™, we often hear objections […]
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Ask and You Shall Receive Feedback!

When speaking with young leaders in our Transformational Leadership Program, or meeting with young leaders at firm retreats, one consistent complaint we hear is that people don’t get enough feedback on the work they’re doing and consequentially, on their individual development. We’re talking a lot these days about improving feedback mechanisms, how firms need to […]
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Millennial Strategies For Taking Career Ownership

My ConvergenceCoaching team members and I have had a great three days attending the BDO Alliance conference in Las Vegas, exploring the theme of innovation and how it applies in all areas of practice management. During the conference, Jennifer Wilson and I taught a super interactive session on bridging generational complaints and ways to collaborate […]
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Maximizing Motivation

For most of our clients, the spring busy season is over (hooray!), and that creates some time and space to focus on yourselves and your firms. It’s my hope that you’ll use this time to renew your focus on your team members, too, by making a real effort get to know more about each and […]
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Personality Approaches to Innovation

In our work with clients as coaches and consultants, we often offer the option of completing the Myers-Briggs Type Indicator® (MBTI®) assessment tool, which identifies sixteen basic personality types to help individuals learn about their personality. Learning your personality type helps individuals work toward their goals in a manner which more comfortably suits their own […]
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ConvergenceCoaching Turns “Sweet 16!”

Wow! It is hard to believe that on April 1, our ConvergenceCoaching team celebrated our 16th anniversary. What a wonderful and blessed journey we’ve enjoyed so far! Since co-founding our firm with my dear friend, Jim Metzler to growing to an 11-member team focused on making life-changing differences for our clients, I am so grateful […]
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Stop Being a “Problem Pointer-Outer”!

One thing that seriously undermines employee and team morale is negativity. One negative comment can frustrate team members and slow productivity. A negative leader or manager can cause subordinates to reconsider their choice for work. When we fall into the trap of pointing out problems without solutions – or complaining – we can easily earn […]
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