Inspired Ideas Blog

Drive Change In BOTH Mechanics AND Behavior

“The very best practice mechanics you devise – new plans, programs, and processes – will only succeed when you pay careful attention to the human behavior around those mechanics.” Me to Our Clients, Everyday! I am a change agent.  I make my living helping individuals, teams and organizations identify their areas for improvement and market […]
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The Most Effective, Efficient Way to Develop Your People: Experiential Learning Opportunities

Most firms focus their learning initiatives on technical CPE, service methodologies and technology training. And, your team members with the highest level of technical competence are praised, rewarded, and promoted, until they reach the level of manager.  At that point, most firms expect those same highly technical people to suddenly “sprout” leadership and management abilities. […]
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Triple Your Team Member’s Progress with Three Types of Feedback

Feedback is a hot topic this year at ConvergenceCoaching. Firms are interested in more quickly progressing and growing their staff, and we believe the key to doing it successfully is providing specific, meaningful, and timely feedback to the team on a regular basis. In this blog, we’ll focus on delivering feedback and really drill into […]
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Maintaining Rapport and Trust In a Virtual World

“The foundation of the client relationship is in jeopardy.” “How can I build rapport with someone if I’m never face-to-face with them?” “I need to shake someone’s hand to feel related to them.” When we talk about moving toward a more remote service and staffing model and embracing Anytime, Anywhere Work™, we often hear objections […]
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It’s Time for Post-Busy Season Renewal!

“One of the things we desperately need is a spiritual renewal in this country. We need a spiritual revival in America.” –Billy Graham With the spring tax filing season successfully behind us, we have an opportunity to start fresh and focus our energies on renewing our body, mind, and spirit for the important tasks that […]
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Emerging Trends Facing Public Accounting

ConvergenceCoaching collaborates with the AICPA CPA Insider, Accounting Today and other publications to provide our readers with perspectives on the top issues, challenges and emerging trends facing the public accounting profession. As our profession continues to experience rapid change, sharing knowledge and best practices is important. Below you’ll find recent content to help you with […]
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Leadership Spotlight: Chris Roberts, Director of Talent Management, Mazars USA LLP

We are excited to introduce you to Chris Roberts, Director of Talent Management at Mazars USA LLP, who is the focus of this issue of Leadership Spotlight. Chris leads the talent management and employee experience for his firm, taking a fresh look at the firm’s talent practices to ensure they support an evolving workforce and […]
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The Attack on Profitability

The theme of INSIDE Public Accounting’s 2016 Benchmark Report is, “Steady as she goes, but watch the horizon.” Firms are experiencing good times again with an average of 6.1% organic growth and 30.2% net income for all firms nationally, according to IPA. The caveat is that we’re in one of the tightest labor shortages we’ve […]
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Making Straight Lines Out of Triangles

At ConvergenceCoaching, we strive to help our learners incorporate the concepts from our training into their daily life and patterns of work. One way we help participants accomplish this is to ask them to make one commitment – to choose one action or behavioral change to commit to out of our discussions. In looking back over […]
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Spring Forth

“For everything there is a season, and a time for every purpose under heaven: a time to be born, and a time to die; a time to plant, and a time to pluck up that which is planted…”   Ecclesiastes 3:1-2 Change is All Around Us As we move into a new season, we expect to […]
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Gen Z: An Introduction to the Next Wave of Talent

When it comes to talent, practice management and impacting forces, the buzzword heard round the leadership table has been “Millennial” for quite some time. Now, we’re beginning to hear murmurs about Generation Z and the impact they’ll make. As a Millennial myself, I’m hyperaware of the various stereotypes of my age cohort, so I’ll admit […]
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Moving from Transactional to Transformational Client Service

Most of us, if asked, would say that we are committed to delivering exceptional client service. However, when asked what exceptional client service looks like, we hear things like “delivering the engagement on time (or early) and within (or under) budget” and “being available and responsive to client requests and questions.” I assert those represent […]
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Buy-in to the Benefits of Mature Hires — Even as Beginners

Earlier this year while training first year staff at a national training conference for a Top 15 firm, I was struck by the diversity in my classes, including women and men, people from all cultures and backgrounds, as well as non-natives to the United States. What really caught my eye, however, was the span of […]
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Being Willing to be Uncomfortable Makes Us Inspirational Leaders

I recently read an article that focused on the importance of continued learning as an essential element of individual growth. This made me reflect on the meaning of continued learning and how it intersects through our lives. To me, it is more about self-awareness and learning through failure than it is subject matter expertise. Just […]
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Leadership Spotlight: John D. Sensiba, Managing Partner, Sensiba San Filippo LLP

This month’s Leadership Spotlight features John D. Sensiba, Managing Partner of Sensiba San Filippo LLP. John directs the firm’s strategic plan and market growth, provides oversight on all executive and operational decisions and leads the firm’s team in the delivery of superior client service. On the technical side, John specializes in providing accounting, business consulting […]
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The Biggest Barrier to Anytime, Anywhere Work™ – Sludge

More Results from Our 2016 Anytime, Anywhere Work™ (ATAWW™) Survey Technology. Client acceptance. Training new staff members. Accessibility and responsiveness. These are just some of the objections firm leaders give for resisting virtual work environments. However, we believe – and have seen – that all of these issues are generally tactical and not that difficult […]
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Tapping into Your Personality Type to Navigate Changes at Work

I have recently been coaching a young woman,” Joyce,” who has been successful at work in the IT industry.  She was challenged intellectually in her role helping clients effectively use her technology services to grow and manage their businesses. She enjoyed being part of her clients’ success as they implemented the ideas and solutions she […]
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Boost Your Personal Brand During Busy Season

In 2015, I wrote a blog on ideas to help you build your professional brand. I’ve done some speaking and teaching on this topic recently and as many of our clients are headed toward spring busy season, I thought it might be a great time to focus on some “easy” ways to keep your personal […]
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Leadership Spotlight: Jina Etienne, President & CEO, NABA

We are thrilled to feature Jina Etienne, President and CEO of the National Association of Black Accountants, Inc. (NABA) as our first Leadership Spotlight of 2017. Jina is a bright up-and-comer in our profession who leads the day-to-day operations of NABA’s national office and provides strategic direction and leadership for the organization. Prior to her […]
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What’s Going To Stop You From Achieving Your Goals?

Since 2014, seemingly by design, I have been asked to write one of the first blogs of the New Year.  January feels like a time of fresh starts and new beginnings; it is a good time to both reflect back and look forward.  All in all, January is a good month to invest some time […]
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