Blog Posts by Krista Remer

Are You Really Listening?

“We have two ears and one mouth so that we can listen twice as much as we speak.” – Epictetus Listening is the true key to all effective communication and one of our core leadership attributes. We define listening as focusing on the opinions, feelings, thoughts, ideas, and objections of others when expressed, not cutting […]
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Implementing Virtual Work Programs

The need for staff continues to heat up as more and more Baby Boomers reach retirement age with too few Gen X’ers ready to replace them. With this laser focus on recruiting and retention comes the real need to improve our people programs and allow for proper work/life integration. Virtual and flexible work programs are […]
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Persevering When the Pressure is On: Life Lessons from Wimbledon Part 2

Last summer around this time, I wrote a blog about the lessons we can learn from a setback or failure inspired by tennis professional, Andy Murray, and his great attitude after a heartbreaking defeat. He vowed to keep trying, keep improving, and come back better than before. Once again this year, the pressure for a […]
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Take Time to Be Grateful

Take Time to Be Grateful As you work toward the end of your busy season, which is now in sight, make sure you’re doing the appropriate level of “internal marketing” by taking the time to acknowledge those in your firm who have helped you make it all happen. Perhaps it is your firm administrator who […]
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Make Prioritization Easy with WTD Lists!

Make Prioritization Easy with WTD Lists! If you are like me, you’re always looking for ways to be more efficient and organized in getting your increasing list of tasks completed.  At ConvergenceCoaching, we employ an organizational technique that allows each of us to have an “at-a-glance” view of our own “work-to-do” (“WTD”) lists for the […]
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In With the New (Not Out With the Old)

In With the New (Not Out With the Old) There’s something eerie about the sound of wind high in the trees, shaking the last crackling leaves to the ground, mingled with the remaining bird calls, cricket chirps, and wind chimes of summer.  I am struck with the dichotomy of this relationship: the departure of one […]
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Try, Try Again: Life Lessons from Wimbledon and Other Attainable Goals

This week, Andy Murray – Great Britain’s top tennis professional – lost another Grand Slam final, his fourth loss total in a “major” tournament final.  Much was made in the media about his progression through the Wimbledon tournament and his chances to be the first British man since 1936 to win Great Britain’s home-turf tennis […]
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People Management 101

People Management 101 I’ve written on a few occasions regarding people management because I feel strongly that a supervisor’s approach to their staff relationships makes all the difference in their employees’ job satisfaction, career progression, and ultimately with the amount of turnover the firm experiences.  The cost to replace an employee is 1.5 to 2 […]
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Stop Dishing Dirt!

Stop Dishing Dirt! Back room conversations, water cooler chatter, gossip.  They all refer to the same negative behavior we’ve all experienced and have probably taken part in at one point or another.  This behavior is called triangulation: when you go to someone other than the person you have a conflict with to complain about the […]
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Loosen Up, People!

Loosen Up, People! There are certain times in the year when the pressure can seem overwhelming.  For our CPA clients and friends, that time starts now – and lasts through April 15 (and sometimes longer).  For others, there may be quarterly or year-end deadlines or even weekly hurdles that provide extra pressure. When people tell […]
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It Doesn’t Hurt to Ask

I’ve been a member of the same gym for 13 years.  I expect a few things to change periodically, but in the past few years I have seen favorite classes and instructors go away without warning – even when the classes have been consistently well-attended (and obviously well-liked).  Last week, I showed up in the […]
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Are You Ready for Generation Next?

The “Millennial Generation,” or Generation Y, those born between 1982 and 2000 (although some sources say as early as 1977 and as late as 2002), are entering the workforce and climbing the ranks at firms in increasing numbers. I spent a bit of time with my college-aged nieces this weekend and found myself “studying” them […]
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What’s Keeping You Up at Night?

The AICPA’s Private Companies Practice Section (PCPS) group has again conducted a survey in which they asked their members to reveal their most significant struggles.  The PCPS “Top Issues” lists are published based on firm size – from sole practitioners to 21 or more professionals.  There were differences in the results based on firm size, […]
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“I Thought You Were Doing That”

“I Thought You Were Doing That” All too often, we find ourselves saying this to a peer or colleague – or having it said to us.  This common confusion about assignments, projects, and clients leads to inefficiencies, missed deadlines or opportunities, and even a “finger-pointing” group dynamic and lessened employee and partner satisfaction.  But, there […]
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Clean Out Your Drawers

Sometimes you have to make a mess before you can clean it up.  Many of you have had the experience of cleaning out closets and drawers to make room for the things you really use and need.  Often, by the time you pull open a few drawers and determine what you have, you realize that […]
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The Power of Simple Client Service

Sometimes I am struck by how easy it would be for those I patronize with my business to make me happy – if they would just make me feel like they appreciate my business!  One of the simplest things we can all do to illustrate this care for a customer or potential customer is to […]
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Find out How to Serve Your Clients Better this Busy Season

Many of our CPA friends will be meeting with a large number of clients over the next several months.  To maximize this face-to-face time, take the opportunity to find out how your clients feel they are being served, what your team may be able to do better, and what additional services you could provide them […]
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Smell the Roses (and Watch the Butterflies)

“You're only here for a short visit. Don't hurry. Don't worry. And be sure to smell the flowers along the way.” – Walter Hagen According to Gallup’s StrengthsFinder assessment in the book Now, Discover Your Strengths, focus is one of my top five strengths.  However, there are times I find myself feeling scattered – thinking […]
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Management and Morale…

In my mind, management and morale are so closely linked.  Unfortunately, I’ve talked to many individuals whose managers weren’t born, and were never taught, to be “people managers.”  Most companies will say that they want a high-functioning, cohesive team and to increase retention at their firm but do not always consider the specific skill set […]
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Developing Winning Proposals – Part 2

In last week’s blog post, Michelle Baca presented the first four steps for developing winning proposals, which focused on the internal preparation of your proposals.  This week, Krista Remer will complete the series on proposals by sharing steps five through seven with a focus on how to actually deliver your proposal and then follow up […]
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